Privacy Policy

We collect information that helps us provide and improve our services. The types of information we collect include:

• Personal identification information (name, email address, phone number)
• Account information (login credentials, preferences)
• Communication data (messages sent through our integrated platforms)
• Technical information (IP address, browser type, pages visited)
• Usage information (how you use our services, features you use)

We use the collected information for the following purposes:

• Provide, maintain, and improve our services
• Process and respond to your requests and communications
• Manage your account and authentication
• Send notifications and important updates
• Comply with legal obligations and protect our rights

We share your information only in the following circumstances:

With integrated third-party platforms (such as Meta/Facebook, Instagram, WhatsApp) when you use these integrations. These platforms have their own privacy policies that govern the use of your information.

With service providers who help us operate our business (e.g., hosting services, analytics). These providers are contractually obligated to protect your information and may only use it for specified purposes.

We implement technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Encryption of data in transit and at rest
• Strict access controls and two-factor authentication
• Regular monitoring of our systems to detect vulnerabilities

You have the right to:

Access, correct, or delete your personal information at any time. You may also request a copy of your data or request data portability. To exercise these rights, contact us at support@7chat.io. You may also request deletion of your data through our data deletion endpoint at /api/livechat/data-deletion.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period.

When you delete your account or request deletion of your data, we will delete or anonymize your personal information, except when we are legally required to retain it.

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons.

We will notify you of material changes to this policy by posting the new policy on this page and updating the "Last updated" date.

We recommend that you review this policy periodically to stay informed about how we protect your information.